Privacy Policy.
How ARK Anti-Aging collects, uses, and protects your personal data. We are committed to handling your information transparently and in compliance with the UK General Data Protection Regulation (UK GDPR).
Who We Are
ARK Anti-Aging Ltd ("ARK", "we", "us", "our") is the data controller responsible for the personal data collected through the website www.arkantiaging.com. Our registered address is 128 City Road, London, Greater London EC1V 2NX, United Kingdom. You can reach us at info@arkantiaging.com for any privacy-related enquiry.
Data We Collect
We collect only the personal data needed to fulfil orders, run our subscription service, and respond to enquiries.
How We Use Data
We use your personal data to:
- Process and fulfil your orders, including payment, shipping, and returns
- Manage your account, subscriptions, and customer communications
- Respond to enquiries sent via email or our contact form
- Send service-related emails (order confirmations, shipping updates)
- Send marketing communications where you have consented
- Improve our website, products, and overall service quality
- Detect, prevent, and address fraud or technical issues
- Comply with legal and regulatory obligations
Legal Basis For Processing
Under UK GDPR, we rely on the following legal bases:
- Contract — to fulfil your orders and operate your subscription
- Legitimate interests — to operate, secure, and improve the Site
- Consent — for marketing emails and non-essential cookies
- Legal obligation — to comply with tax, accounting, and consumer-rights laws
Cookies
We use cookies and similar technologies to make the Site function, remember your preferences, and understand how the Site is used. You can manage non-essential cookies via the cookie banner shown on your first visit, or via your browser settings. Strictly necessary cookies (e.g. session and security cookies) cannot be disabled.
Retention
We keep your personal data only as long as necessary for the purposes for which it was collected. Order and transaction records are retained for seven years to meet UK tax and accounting obligations. Marketing data is retained until you withdraw consent. Account data is deleted within 90 days of account closure.
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data ("right to be forgotten")
- Object to or restrict our processing of your data
- Data portability — receive your data in a machine-readable format
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, email info@arkantiaging.com. We will respond within 30 days.
Security
We use industry-standard technical and organisational measures to protect your data — including TLS encryption in transit, encrypted storage at rest, restricted internal access, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we take our obligations seriously.
Children
The Site and our products are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us so we can remove it.
Contact
For any privacy questions, requests, or complaints, email info@arkantiaging.com, or write to ARK Anti-Aging, 128 City Road, London, Greater London EC1V 2NX, United Kingdom. You may also lodge a complaint with the UK Information Commissioner's Office at ico.org.uk.